DTS Cares
Service, Maintenance & Warranty Support You Can Trust
At DTS Direct
we don’t just deliver quality products We - stand behind them
DTS Cares is our dedicated service and support division, built to provide exceptional care after the sale. From preventative maintenance to warranty-covered repairs, our experienced service team is committed to keeping your appliances and specialty equipment performing at their best.
What is DTS Cares?
Your Equipment, Our Priority
DTS Cares offers comprehensive support services to ensure your equipment stays in top condition throughout its lifecycle. Whether you’re a homeowner, property manager, or developer, our in-house team provides reliable service and expert maintenance on a wide range of products.
Our Services Include:
- Preventative maintenance on major appliances
- Service and repairs for most major brands
- Use of factory OEM parts for quality assurance
- Backed by over 15 years of industry experience
- Warranty support and issue resolution
- Dedicated service team ready to assist quickly and professionally
Preventative Maintenance Services
Proactive Care for Lasting Performance
Preventative maintenance is key to extending the life of your appliances and avoiding costly downtime. DTS Cares offers maintenance services tailored for multi-family units, single-family homes, and commercial properties.
Our Maintenance Checklist Includes:
Refrigerators
- Filters cleaned and replaced
- Coils vacuumed
- Temperature performance checked
Ranges
- Degreasing and deep cleaning
- Calibration of controls
- Cleaning of gas ports and safety checks
Dishwashers
- Descaling to remove mineral buildup
- Filter cleaning and replacement
- Water line inspections
Washers
- Inlet hose inspections (and replacement as needed)
- Descaling treatment
- Spin performance testing
Dryers
- Dryer vent pipe flushing and replacement (if necessary)
- Lint trap inspection and cleaning
- Heating element function check
Refrigerators:
- Inlet hose inspections (and replacement as needed)
- Descaling treatment
- Spin performance testing
Ranges:
- Degreasing and deep cleaning
- Calibration of controls
- Cleaning of gas ports and safety checks
Dishwashers:
- Descaling to remove mineral buildup
- Filter cleaning and replacement
- Water line inspections
Washers:
- Inlet hose inspections (and replacement as needed)
- Descaling treatment
- Spin performance testing
Dryers:
- Dryer vent pipe flushing and replacement (if necessary)
- Lint trap inspection and cleaning
- Heating element function check
Regular maintenance ensures your appliances remain efficient, safe, and under warranty—saving you time, money, and headaches in the long run.
Warranty Coverage Overview
Peace of Mind, Guaranteed.
At DTS, we believe in standing behind every product we install. Our warranty support is designed to give you peace of mind and confidence in your investment.
Our Warranty Covers:
- Workmanship on installations
- Manufacturer-backed product warranties
- Diagnosis and repair of covered issues within warranty timelines
- Replacement with OEM parts only
- Fast and responsive issue resolution
- Coordination with manufacturers to honor all valid claims
Have a warranty concern? Reach out and we’ll handle the rest.
Request Service or Support
Need maintenance, repair, or have a warranty question? Fill out the form below and a DTS Cares team member will contact you promptly.
Whether you’re managing a property or caring for your own home, DTS Cares is here to keep your appliances running smoothly with professionalism and care.