DTS Cares

Appliance Repair and Maintenance in the South

At DTS Direct

We don’t just deliver quality products, we stand behind them

As the service and support division of DTS Direct, DTS Cares helps homeowners, property managers, builders, and commercial businesses across the South keep their appliances running reliably. Our team provides residential and commercial appliance repair, preventative maintenance, warranty service, and OEM parts sourcing for most major appliance brands, backed by the same responsive, knowledgeable support DTS Direct customers rely on.

What Is DTS Cares?

Your Equipment, Our Priority

Appliance Repair and Diagnostics

DTS Cares offers comprehensive support services to ensure your equipment stays in top condition throughout its lifecycle. Whether you’re a homeowner, property manager, or developer, our in-house team provides reliable service and expert maintenance on a wide range of appliances.

Preventative Appliance Maintenance

DTS Cares provides scheduled preventative maintenance designed to extend appliance lifespan and stop costly breakdowns before they start. Our technicians follow a rigorous, appliance-specific checklist covering refrigerators, ranges, dishwashers, washers, and dryers to keep your equipment running at peak performance.

OEM Appliance Parts Sourcing

DTS Cares sources genuine OEM parts for most major appliance brands, ensuring every repair and replacement meets manufacturer specifications. Whether you need a single part for a homeowner repair or ongoing parts supply for a multi-property portfolio, our team makes sourcing simple and reliable.

Warranty Service and Support

Preventative Maintenance Services

Proactive Care for Lasting Performance

Preventative maintenance is key to extending the life of your appliances and avoiding costly downtime. DTS Cares offers maintenance services tailored for multi-family units, single-family homes, and commercial properties.

Our maintenance checklists include:

Refrigerators

Filters cleaned and replaced
Coils vacuumed
Temperature performance checked

Ranges

Degreasing and deep cleaning
Calibration of controls
Cleaning of gas ports and safety checks

Dishwashers

Descaling to remove mineral buildup
Filter cleaning and replacement
Water line inspections

Washers

Inlet hose inspections (and replacement as needed)
Descaling treatment
Spin performance testing

Dryers

Dryer vent pipe flushing and replacement (if necessary)
Lint trap inspection and cleaning
Heating element function check

Refrigerators:

Inlet hose inspections (and replacement as needed)
Descaling treatment
Spin performance testing

Ranges:

Degreasing and deep cleaning
Calibration of controls
Cleaning of gas ports and safety checks

Dishwashers:

Descaling to remove mineral buildup
Filter cleaning and replacement
Water line inspections

Washers:

Inlet hose inspections (and replacement as needed)
Descaling treatment
Spin performance testing

Dryers:

Dryer vent pipe flushing and replacement (if necessary)
Lint trap inspection and cleaning
Heating element function check

Regular maintenance ensures your appliances remain efficient, safe, and under warranty—saving you time, money, and headaches in the long run.

Warranty Coverage Overview

Peace of Mind, Guaranteed.

At DTS, we believe in standing behind every product we install. Our warranty support is designed to give you peace of mind and confidence in your investment.

Our warranty covers:

Workmanship on installations
Manufacturer-backed product warranties
Diagnosis and repair of covered issues within warranty timelines
Replacement with OEM parts only
Fast and responsive issue resolution
Coordination with manufacturers to honor all valid claims

Have a warranty concern? Reach out and we’ll handle the rest.

Request Service or Support

Whether you’re managing a property or caring for your own home, DTS Cares is here to keep your appliances running smoothly with professionalism and care. Need maintenance, repair, or have a warranty question? Fill out the form below and a DTS Cares team member will contact you promptly.

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FAQs About DTS Cares

What brands do you service?

Our technicians are trained to service most major residential and commercial appliance brands. Contact us to confirm coverage for your specific brand.

Can you source appliance parts?

Yes, we offer OEM parts sourcing for most major appliance brands, whether you need a single part or ongoing supply for a property portfolio.

Do you service commercial appliances?

Yes, our team provides repair, maintenance, and parts sourcing for commercial appliances alongside our residential services.

What areas do you serve?

DTS Cares serves homeowners, property managers, builders, and commercial businesses across the South.

Do you offer maintenance plans for property managers?

Yes, we offer preventative maintenance plans designed for property managers overseeing multiple units or properties.